These Terms apply to all services offered by Harithra Journeys, including but not limited to:
We act as a tour operator, arranging travel and activity services within Sri Lanka on your behalf. Certain elements of your trip, such as flights, hotels, or activities, may be provided by third-party suppliers, and use of those services may also be subject to that supplier’s own terms and conditions.
We welcome guests from all around the world. However, some high-energy or adventure activities, such as white-water rafting, scuba diving, kitesurfing, and challenging hikes, may have age limits or minimum fitness requirements. These requirements follow recognised international safety standards, including those set by PADI (Professional Association of Diving Instructors), the ISA (International Surfing Association), and the IRF (International Rafting Federation).
You are responsible for ensuring that you, and anyone you book on behalf of (including minors), meet the relevant age, health, and fitness requirements for any activity booked. We reserve the right to refuse or discontinue participation for safety reasons if these requirements are not met.
We aim to provide accurate and up-to-date information about our tours, pricing, and hotel availability. However, itineraries, prices and accommodation availability may change due to weather conditions, high-demand periods, or circumstances beyond our control. Where changes are necessary, we will make reasonable efforts to notify you and offer suitable alternatives.
A booking is only confirmed once we have issued written confirmation and, where applicable, received any required deposit or payment. Prices quoted are subject to change prior to confirmation of your booking, and we will always confirm final pricing before your booking is finalised.
To confirm a booking, we require a 50% deposit of the total tour price, with the remaining balance due 30 days before your trip start date.
For bookings made within 30 days of departure, full payment is required at the time of booking. We accept payment by bank transfer, credit card, and other accepted methods. All prices are quoted in USD/EUR unless stated, and bank or payment processing fees are the guest’s responsibility.
If you need to cancel, you must submit a written request by email to info@harithrajourneys.com. How much of a refund you get for money you’ve already paid depends on how early that notice is:
Notice Period Before Departure | Cancellation Charge |
More than 30 days | Full refund (less any bank charges) |
14 – 29 days | 30% of the total holiday cost |
7 – 14 days | 75% of the total holiday cost |
7 days or less | 100% of the total holiday cost |
Some elements of your trip, such as national park permits, third-party accommodation, or activity bookings, may carry their own non-refundable or cancellation terms imposed by our suppliers. Where this applies, we will inform you of the relevant supplier terms at the time of booking, and these will apply in addition to the above.
If we need to cancel or make major changes: In the rare case that we must cancel your trip or make a significant change for reasons within our control, we will offer you the choice of a full refund or a suitable alternative itinerary of the same value. Where a cancellation or change results from a Force Majeure Event (see Section 12), we will work with you in good faith to reschedule or credit your payment, but a refund cannot always be guaranteed where costs have already been incurred with third-party suppliers.
We strongly recommend all guests take comprehensive travel insurance (see Section 7) that includes trip cancellation cover, to protect against the cost of any cancellation, whatever the cause.
If you wish to change the dates, itinerary, or activities in a confirmed booking, we will do our best to accommodate the changes, subject to availability. Changes requested less than 14 days before departure may not always be possible and may be subject to a change fee and any additional costs charged by our suppliers.
We strongly recommend, and for certain adventure activities such as scuba diving, white water rafting or kitesurfing, that all guests hold travel insurance covering trip cancellation, medical treatment and evacuation, and the specific activities included in your itinerary, valid for the full duration of your trip. It is your responsibility to arrange appropriate cover before travelling; we are not responsible for any losses that would have been covered by travel insurance.
You are responsible for ensuring that you and anyone travelling with you hold a valid passport, any required Sri Lankan visa or entry authorisation such as an ETA, and any other travel documents needed for your trip, and for checking these requirements with the relevant embassy or consulate in good time before departure. We are not responsible for any loss or additional cost arising from a guest’s failure to hold the correct or valid travel documents.
Many of our tours involve wildlife viewing and nature experiences, such as safaris and marine excursions. While our expert guides do everything possible to maximise the chances of a sighting, we cannot guarantee sightings of any specific wildlife, including but not limited to leopards, blue whales, or particular bird species, as these are wild animals in their natural habitat and their behaviour cannot be controlled or predicted. Similarly, general trip outcomes, such as visibility on a dive or precise scenic conditions, may vary due to natural and environmental factors beyond our control.
By booking with us, you agree to:
Failure to follow safety instructions or conduct requirements may result in exclusion from an activity, without refund, where necessary to protect your safety or the safety of others, or the welfare of wildlife and the environment.
During tours and activities, our guides or staff may take photographs or videos of guests for use in our marketing materials, on our website, and on our social media. Where practical, we will ask for your verbal agreement before doing so, and you may decline at any time or ask us not to use a particular image. If you would like an image of you removed after the fact, please contact us at info@harithrajourneys.com, and we will remove it from our records and prevent its future use.
We’re not responsible for delays, cancellations, or changes to your trip caused by events beyond our control, including extreme weather, natural events, civil unrest, government action, or similar circumstances (Force Majeure Events). Where a Force Majeure Event affects your trip, we’ll work with you in good faith to arrange reasonable alternatives where possible.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence.
We hope you never need this section, but if something goes wrong during your trip, please raise it with your guide or with us directly as soon as possible, so we can put it right while you are still in Sri Lanka. If you remain unsatisfied after your trip, please send a written complaint to info@harithrajourneys.com within 30 days of your return, and we will investigate and respond within a reasonable time.
All content on our website and marketing materials, including text, images, logos and itineraries, is owned by or licensed to Harithra Journeys and is protected by copyright and other intellectual property laws. You may not copy, reproduce, or use our content for commercial purposes without our prior written consent.
These Terms, and any dispute or claim arising out of or in connection with them or our Services, are governed by the laws of Sri Lanka. Any such dispute will be subject to the exclusive jurisdiction of the courts of Sri Lanka. This does not affect any statutory rights you may have as a consumer under the mandatory laws of your country of residence, which cannot be excluded by agreement.
If any of these Terms is found to be invalid or unenforceable under applicable law, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
We may update these Terms from time to time to reflect changes in our services or legal requirements. The “Effective Date” at the top of this document shows when it was last updated. We encourage you to review these Terms periodically.
If you have any questions about these Terms of Use, please contact us at info@harithrajourneys.com
